Returns

We want you to feel confident in your purchase from ellensonelm.com but understand sometimes you may need to return an item.  All returns will be issued a store credit. Product returns must be received within 30 days of product delivery and must be in sellable condition.

Items that cannot be returned include:
-Personalized or custom orders
-Jewelry
-College
-Seasonal
-Sale

 

In person return

- Stop into our store at 847 Elm Street, Winnetka, IL  60093.
- Please bring proof of purchase from ellensonelm.com.  This includes your order confirmation email or packing slip.  Documentation must include your name, order number, and product details.
- Returns will receive a store credit for the purchase price less a 10% restocking fee (max of $10)

 

Ship return

- Please send an email to ellensonelm@gmail.com and include your name, order number, items you wish to return and the reason for returning.  We will review and confirm that we can accept your return. 
 Once you receive approval from us, ship product to:
Ellens on elm
Online Returns
847 Elm Street
Winnetka, IL  60093.
- In your package, please include the product along with a copy of your order confirmation email or your packing slip. 
- Upon receipt of products intact and resellable condition, we will issue you a store credit for purchase value of your product minus a 10% restocking fee (max of $10).
- You are responsible for the return cost of shipping to Ellen on elm.